Integrated Ticketing System in Shared Web Hosting
The ticketing system that we’re using for our Linux shared web hosting isn’t separate from the web hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to access it whenever you like with only several clicks, without logging out of your web hosting account. The ticketing system features a quick-search box, so you can track down the status of virtually any ticket that you have posted in the past, if necessary. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a given issue even before you post a ticket. The ticket response time is no more than 60 minutes, which means that you can obtain prompt assistance at any particular time and in case our help desk support staff suggests that you do something within your account, you can do it immediately without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more efficient to manage everything from one place, so we have incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which comes with each and every semi-dedicated server package. This will permit you to handle the correspondence with our help desk support staff together with your semi-dedicated server, so you will not have to remember one more sign-in name for another interface. You will be able to send a new ticket or to track down the status of an old one with less than several mouse clicks whilst you are browsing the content hosted in your semi-dedicated account. Plus, you can search through older tickets using an intelligent search option or take a look at applicable help articles, which offer solutions to commonly confronted predicaments. The integrated trouble ticket system is monitored 24-7 with the maximum response time being only sixty minutes, so there will always be someone to assist you.