Technical Support Channels
A One–Hour Ticket Response Guarantee
Each help request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires further assistance from a server admin, we’ll forward it and leave a note to inform you that your matter is being worked on. If you make use of the Optional Managed Services package, all of the server management services included there will be executed at a time of your preference.
A Top–Class Tech Support Service
- We’ll be online for you 24–7–365 to reply to any inquiries that you may have regarding our Hosting Control Panel and any of the applications that we have installed for you on the dedicated server. If you also require help with server administration tasks, take a look at our Optional Managed Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services.
An Intuitive Help Area
Our Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most educational articles have video versions that show all the actions that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Hosting Control Panel.