24/7 Customer Support in Shared Web Hosting
We provide 24/7 billing, customer and technical support for our Linux shared web hosting. Even if you are not our customer yet and you have questions, we can help you right away and provide the needed information, in order to give you a choice to make the best decision when you acquire your new hosting account. We are available at any time, including weekends and holidays, and we provide various options for communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have several telephone numbers globally, therefore you are able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for a few days to receive support for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt assistance, in particular when your site is not functioning as it should be for whatever reason. Our Linux semi-dedicated hosting feature 24/7 customer and technical support, so that in case anything comes up, you'll be able to use plenty of ways to contact us - phone line with multiple local numbers globally, live chat, email messages and tickets. The first two options are for pre-sales, billing and basic issues, which means that in case you do not have an account yet, for example, you can receive additional details about our solutions, or we will assist you with uncomplicated tech matters. The other two options are for strictly technical matters or anything that's more time-consuming as it is much easier to track the conversation between you and our tech support team. The guaranteed maximum response time for them is just an hour, the regular one - 15-20 minutes, so you won't need to wait for an entire day in order to get assistance like you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Web Hosting
If you rent a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or forany problems or questions with regard to the pre-installed software the server is equipped with. If you have not obtained your virtual private server plan yet, you'll be able to learn more about our services by giving us a telephone call or through our live chat service. For more technical problems, you can send an email or open a support ticket via your billing Control Panel and you will get support within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The typical answer time in most cases does not exceed 30 mins. If you need assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins can help you with any set up or troubleshooting problem you may have encountered.