A 99.9% Server Uptime
Our shared web hosting platform is based on a steady, top–drawer hardware configuration and a significantly customized variation of Linux. So, irrespective of what your web site is, or how many website visitors you’ve got, or even if there is a denial–of–service attack, our hosting servers will remain up and running and your sites will stay online.
All our Linux shared web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on top–drawer hardware provided by Juniper. In addition, on each single router, we’ve installed a firewall with an advanced algorithm in order to sift all dubious requests.
Therefore, in each of our data center facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are dissatisfied with our services, or if you think that they are insufficient, or if you decide that you must have a Linux VPS web hosting instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control over your domain names even when you cancel your account with us.
24/7 Technical Support
In case you operate a hosting firm, your customer service technicians are of supreme importance. That is the reason why we have cautiously chosen a very skillful group of support engineers, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with all our hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All technical support requests are answered in less than sixty minutes and our average support ticket response time is below twenty minutes!