Regardless of the fact that the web hosting service supplied by the different companies is de facto identical, each provider has a personalized platform with its own modifications and ways to accomplish given operations. In this situation, a big knowledge base will be unbelievably helpful both for persons with no past experience and for technically trained users who will ultimately find out how given operations are performed, but will lose precious time meanwhile. The aim of such a knowledge base is to help make the service quick and easy to use, sparing users a lot of time and efforts. The outcome is more gratified clients, as they can quickly find the information they’re seeking, and a whole lot less work for the technical support engineers, because usually the majority of the questions and difficulties that clients have got are already enumerated in the knowledge base. In case the articles are adequately written and cover more things, you’ll be able to learn more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

If you’ve bought your very first shared web hosting package through our company or have moved your website over to us, you’ll get accustomed to our services and our in-house created Hepsia hosting Control Panel in a jiffy due to the fact that we have compiled an extensive online knowledge base where you can find all the information that you will ever need – both general info about the web hosting service as a whole and more concrete info about the separate features that you can make use of and the problems that you might encounter. The articles are located in two places. The full article archive can be accessed via the Help section of the Control Panel. You can read relevant articles about the different features in each and every section of the Control Panel too. You can get to know how to accomplish basically everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles include comprehensive guidelines, so you won’t ever get disorientated due to an unclear text. Needless to say, in case you come across a more specific problem and you can’t find anything about it in our knowledge base, you can contact our client care team 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting, will allow you to access the comprehensive online help documentation that we’ve compiled for you. The articles contain general info about our services, instructive guides about the separate functions that you can access, plus troubleshooting guidelines that can help you correct common problems that you could run into. The topics that we have covered include pretty much everything, from basic things such as how to host a brand new domain in your account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a particular Control Panel section will always be available in the right corner of the page that you’re on, whilst the complete article archive is accessible through the all-inclusive Help section.